Frequently Asked Questions
Everything you need to know about Duralex USA products, shipping, and care.
What makes Duralex tempered glass different from regular glass?
Duralex glass is manufactured through a unique heating and cooling process that makes it 2.5 times more resistant to breakage and thermal shock than standard glass. If it does break, it shatters into small, blunt pieces rather than jagged shards for increased safety.
Are Duralex products microwave, dishwasher, and freezer safe?
Yes, all Duralex glassware is 100% recyclable, non-porous, and designed to withstand temperatures ranging from -4°F to 212°F, making them safe for the dishwasher, microwave, and freezer.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Standard shipping usually arrives within 3-7 business days depending on your location. You will receive a tracking number via email once your order has shipped.
What is your return policy for damaged or unwanted items?
We offer a 30-day return policy for unused items in their original packaging. If your order arrives damaged, please contact our customer service team within 48 hours with photos of the breakage to receive a complimentary replacement.
Is Duralex glassware lead and cadmium free?
Yes, Duralex glass is made from sand, soda ash, and limestone. It is non-porous, lead-free, cadmium-free, and does not leach chemicals into food or drinks, ensuring a safe dining experience.
Do you offer international shipping outside of the USA?
The Duralex USA Official Site currently only ships to addresses within the United States and its territories. For international inquiries, please visit our global regional sites.